Dissapointed
Jules
3/26/2018
After 4 fridges i finally got one that didnt get condensation around the doors...but did come with some scratches...i cant beleive such an expensive fridge would b made so cheap. I wish i would have gone with a Samsung.
No, I do not recommend this product
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Horrible Product- Horrible Customer Service!!
Amber
10/4/2017
We purchased this refrigerator in June 2017. After installation the water dispenser would never work. We called kitchenaid and they sent out a serviceman who checked out the fridge and said that the water line might not have enough pressure. After we had the waterline tested and discovered we had normal water press. we called kitchenaid back. This time the serviceman said that this was a common problem with the model and that he would have to install a press. regulator valve because the press. was too high coming into the line. However, during inspection of the fridge he discovered the condensate drain tube was completely collapsed and that there was nothing he could do but have KA replace it. That was the end of Aug. and it's now Oct. and we still have not received our replacement fridge. Last week I called costumer service where I was told the delivery co. would contact me the following week to schedule the exchange. I finally receive a call from the company stating they were from Whirlpool. I said that we have Kitchenaid refrigerator. She said, "I don't know the specific details on the model you have, Whirlpool owns Kitchenaid" I understand, just making sure we get the right model. She continues on that they normally don't deliver in our area and would only be available for Sat. Sats are not good for us. She became irritated and said that she would call KA back and have them pick it up for another co. to deliver. I called KA again today to check on the exchange. Over 30mins on hold the agent tells me that the delivery co. tried to contact me without success. I said, no we spoke but we're not available on Sat. and the agent said that was the only option for delivery. No,we're not available on Sat! Finally, she says that another co. could deliver on weekdays but would take 7-14 bus. days then tells me to have a good day and immediately hangs up! I can't believe we spent so much money on this junk fridge to be treated like this. Avoid kitchenaid like the plague!
No, I do not recommend this product
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Beautiful appliance just wished it worked well
Terri M
9/25/2017
Thought for the price it wouldn't break down in 8 months. Though the refrigerator is beautiful it does not make ice well and the refrigerator went out. Been without a refrigerator for about a month while they wait for the part to come in. Repair person said that this is "common" with this series. Well if its common it seems that Kitchen Aid would reach out and replace the board before it becomes a problem. Very disappointed would not recommend this refrigerator. Or if you want you can buy mine so I can get something that might actually work.
No, I do not recommend this product
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Love it...but
ronf
9/23/2017
I bought this a few weeks ago because kitchenaid seemed to be the best for the money. There were some significant bad reviews but I hoped that I would get a good one. I love the layout and the french doors. On day 4 after I emptied the ice maker for a party the ice maker in the door started dripping. I called the installer who came out and said some ice got stuck and now it was not working. Kitchenaid is sending a repair person this week. Not happy!
Yes, I recommend this product
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Frustrating and disappointing experience--beware
BP
9/22/2017
Had this about a month. Pretty but makes a constant high pitch frequency sound (NOT THE COMPRESSOR). has since day 1. 3 Service appointments later and a changed board...no fix. KA tells the factory service person that the engineers know of this issue but don't know how to fix. Really? KA "recommends" to order a new door, which happens to be on backorder, AND will take 6 weeks to ship to my house, maybe longer. So here I am, one month with brand new $4k + refrigerator that emits a sound that drives me crazy (to the point I can't be in the kitchen without other noise to drown out) that I have to live with for maybe 2 months? Nice. Imagine a piercing dog-whistle like sound ALL THE TIME.
I'd like a new refrigerator...period. For as much as this thing costs, that's what I expect.
No, I do not recommend this product
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Gorgeous and Functional
Rachel
9/21/2017
I love opening the doors and seeing the gorgeous wood shelving and strong metal/glass shelving! The ice is a perfect size and the water/ice dispenser has lots of settings. Drawers even pull closed on their own! Door signals when left open. Nice freezer compartments, even a slot for frozen pizza!
Yes, I recommend this product
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Love this refrigerator!!
Brenda
9/21/2017
We bought this for a new home we built & absolutely love it!! It's beautiful & has so much storage space.
Yes, I recommend this product
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Not too happy
James157
9/19/2017
The refrigerator look great and has a lot of great features. we've really enjoyed the LOOKS of it however we are two months in and the ice maker has never produced enough ice and has recently begun to leak water under one of the drawers.
We called the KitchenAid repair man and he said these models have an issue with the computer board. Basically, they are generating too much ice where the cooling fins are and then the ice melts away. This is causing the bottom to be filled with water and the ice machine not to produce like it should.
Long story short we've now ordered a part that's under warranty but it's going to take 3 weeks to get it. And in that time, we've been told to turn off the unit at night so the ice doesn't build up. What a pain in the butt!!
Don't buy this until until they fix the computer board issue.
No, I do not recommend this product
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Beautiful fridge but already breaking down after 3 months
Autumn
9/18/2017
We loved the commercial look and the interior is beautiful but after owning for 3 months it is already breaking down. The refrigerator part is not staying cool, Appliance Hospital came out and said it needs a new fan, meanwhile we are tossing food left and right. Also while waiting a week for new fan and install, the water dispenser decides to only work periodically. Super frustrating, I've owned GE appliances that have never had any issues and unfortunately we decide to purchase a new brand of appliance (thought it was an upgrade....) and so far am feeling really really stupid for this purchase. It is a lemon as other reviews have suggested.
No, I do not recommend this product
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Love this refridgerator
Paula O.
9/18/2017
Love this refridgerator. The refridgerator has plenty of space and I love the slide out shelf. Not a huge fan of the freezer space though. Seems a bit small, especially if you have a large family. It's just me and my husband now and I have another freezer in the garage, so this isn't a big issue for me. Could be for others.
Yes, I recommend this product
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Nice but no ice
Dan
9/16/2017
Have had the unit all of 8 hours and the ice maker not working or filling up with water apparently. Yes the switch is on and the water dispenser is working with water coming out. Can't say much more since I've only had for 8 hours. Looks nice.
No, I do not recommend this product
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Big & Beautiful
Sharon
9/16/2017
Beautiful in every way. Use of interior space is great. The wood interior spaces look luxurious. The lighting is just right. Not to bright, just right. I feel like it is just really, really nice.
Yes, I recommend this product
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No Ice after 2 months!
Ryan
9/14/2017
After only 2 months, refrigerator stopped making ice! Otherwise great refrigerator. Customer service has been helpful too.
No, I do not recommend this product
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Disappointed
Amy
9/13/2017
We purchased this refrigerator in May 2017 and we have an issue similar to what i have since read from other buyers. We noticed our food spoiling quickly and then learned that there is an issue with the fridge not defrosting. We have thrown out so much food and now will wait 1 week for the repair without a refrigerator. I hope that this repair fixes not only the fridge temps, but also the ice maker. The amount of ice this makes is so disappointing. thank you.
No, I do not recommend this product
Ice maker broke in three weeks
Greggp
9/12/2017
Fridge was delivered three weeks ago. Ice was working then strange noises now no ice at all. Seems like a major issue looking at other reviews
No, I do not recommend this product
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This fridge is gorgeous!
Val
9/12/2017
Read the reviews on this fridge prior to purchasing and had some concerns. We bought this to replace an $8000 built-in that died. The key to this unit is having it installed and adjusted properly. Reading the manual is a must. Luckily I have a husband that read it from cover to cover and realized some things that needed adjustment. Every issue we read in reviews could all be attributed to issues of adjustment. When it is delivered you need to make sure the guys do not remove certain screws that are aligned perfectly for the doors to seal properly. They just don't know the particulars of each and every model they deliver. The interior is beautiful and well lit. The multiple filters are fabulous at extending life of both fruit and vegetables. This unit is not cheap, but well worth the investment when you have friends that come over and ooh and aah over your fridge!
Yes, I recommend this product
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Love my KitchenAid refrigerator
Pam
9/8/2017
I purchased this when renovating my kitchen this summer and I love it. It is nice and big and so functional.
Yes, I recommend this product
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icemaker doesn't work
disappointed 99
9/7/2017
We just purchased model #KRFC704fss00 and are already calling for a service tech to come and fix the ice maker. The ice maker hasn't worked since purchase.
No, I do not recommend this product
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Quiet, we love the ice maker for our use ( just 2 adults)
Dan
9/1/2017
Great fridge, we like that the sides are grey ( counter depth ) so we didn't have to buy a stainless steel side that is open to the kitchen. Ice maker works fine for our needs, and it is very quiet.
Yes, I recommend this product
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Excellent counter-depth frig
Grandma Gloria
9/1/2017
Counter-depth refrigerators have needed design help for years! KItchenAid finally did it. The extra space is unreal; it looks like we have nothing in there.
Yes, I recommend this product
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Disappointed New Owner
Ben
8/31/2017
I purchased this fridge July 23rd, 2017. Approximately one week ago, the fresh food section started getting warm and the ice production quickly declined. I used the online service scheduler and set up a visit for Tuesday, August 29th. I was contacted the day before the appointment by the service provider and was told the Maytag does not check with them before scheduling service, therefore they would not be able to come out till the 31st. The technicians spent 15 minutes at my home to tell me that there is a service bulletin to replace the control board and condenser cover? Apparently its a known issue where the fridge is unable to defrost itself quickly enough to keep the fresh food cool. Now i have to wait an additional week before the parts are in. After contacting Maytag customer service, i waited for 20 minutes for them to tell me that my food spoilage wasn't covered by the warranty. Stunningly beautiful fridge with disappointing performance and warranty.
No, I do not recommend this product
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NO ICE!!!
Amy
8/30/2017
I purchased this fridge a few months ago after a kitchen remodel. It looks great and the interior of the fridge area is stylish and spacious. However, the one MAJOR problem with this model is the freezer does not produce ice in a timely manner! If the ice tray is empty at the end of the night and I check it in the morning, there is only 1/4 of the bin full with ice. This is not acceptable when you are paying this type of money for an appliance. I have had a service technician out to inspect if there is an issue. He found nothing and stated that this unit doesn't produce ice quickly. I would not recommend this fridge because of the ice machine! I wish I could get a refund =\
No, I do not recommend this product
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More storage than it looks!
Doug
8/30/2017
We bought this a month ago to replace our dying Jenn Air of only 9 years!
We were a little concerned with storage in a counter depth fridge but man we were surprised to find out how much it fits.
The key is the storage bins on the doors, it holds a ton of stuff from condiments to milk, bottled water and beer.
The interior is really cool with the wood trim, soft close draws, and sliding shelf for tall items..
The ice machine works great and we love the auto water fill feature.
The freezer is a bit tight but the pizza holder is nice.
Very quiet operation too!!.
We hope to get years of use out of this unit.
Yes, I recommend this product
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Best Counter Depth Refrigerator
Marie2227
8/26/2017
We bought this refrigerator a month ago and love it! The interior is very elegant and versatile. The wood grain and neon lighting gives sets it apart from other units. Other pluses include the marinating drawer and the see through drawers. The adjustability of the shelving and doors allows for the storage of a lot of drinks within the unit. We have also found that storing soda cans on their sides in the sliding open shelve is particularly handy. The ice maker works great - the cubes are a small square which my family loves the shape. Can't believe we have found such a efficient yet elegant refrigerator all in one!
Yes, I recommend this product
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Big and beautiful
Mikey
8/21/2017
I bought this unit as a replacement of the garbage Frigidaire Gallery fridge I had. The Kitchenaid fit like a glove and looks built in. The design is sleek, the platinum interior with wood accents are amazing. So far so good. Love it.
Yes, I recommend this product
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STAY AWAY
Budha
8/19/2017
We like the design on this unit ,but after one month ,ONE MONTH , it broke down, we call appliance hospital because is with warranty and they came twice and still can't fix it, August without refrigerator after $5500 spend for kitchen appliances, STAY AWAY from KITCHENAID products CHEEP.
No, I do not recommend this product
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Hefty price ... Evaporator design problem
km
8/18/2017
Purchased this refrigerator in May 2017 after giving much thought about the $$$ cost. In less than 3 months, a problem arose. I began seeing a pooling of water on the floor on multiple days, and had to call for repair under the initial warranty. Learned that the water problem was the result of a flaw in the evaporator design cover originally installed that impeded proper air floor and icing up of the evaporator. As icing built up, items in the refrigerator not as cold as they should be and food spoilage quicker. As icing began to slowly melt, water pooled onto the floor. Was told that due to design flaw, evaporator cover assembly had to be re-designed, and which Whirlpool/KitchenAid is now installing at the factory stage in its newer produced models. Rather than recall previously sold models, Whirlpool/KitchenAid addressing the evaporator problem under the initial warranty. I am now awaiting the order/delivery of the redesigned evaporator assembly from the factory to replace the evaporator assembly originally installed. Meanwhile, I will be keeping a towel on the floor to absorb the melting ice build up from the evaporator until repair work can be done. To experience such a major issue only after 2 1/2 months ownership, I am reluctant to recommend the purchase of this refrigerator model. I expect quality performance and dependability from a product when it comes with such a hefty price tag. If I am having to install replacement parts after such a short period of ownership, I am not confident this will be a dependable refrigerator in the future.
No, I do not recommend this product
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fridge a lemon
Wisconsin
8/16/2017
This refrigerator is incredibly beautiful. It's beauty is overshadowed by it's problems. Water started leaking from a valve within days of installation ruining my newly refinished wood floor. Yesterday, I noticed Frost building up on the freezer door seal! I believe that this fridge is a lemon and Kitchenaide should replace it. I have chatted on line with the rep. She stated that they will not replace, but repair. YIKES! I wish Kitchenaide would acknowledge that this is a lemon and do the right thing. I do understand that not every manufactured product is perfect, but they should stand behind theirs. This was a VERY expensive fridge. So far it's only making lemonade.
No, I do not recommend this product
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Beautiful and practical
Ali
8/16/2017
When my Subzero Refrigerator finally died, I wanted a satisfactory replacement, but did not want the cost of another Subzero. I find that my counter depth Kitchen Aid has plenty of room and is organized in such a way to allow for a large amount of food and beverages. The Fresh Flow feature keeps produce very fresh. I am very happy with my new Kitchen Aid.
Yes, I recommend this product
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Best ever fridge
Pattyb
8/16/2017
Not only is it beautiful but it works great to. Love all the easy close drawers.
Yes, I recommend this product
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A lemon
jolly
8/15/2017
Installed Jan 31, 2017. Quit cooling in July, took 3 weeks to get it fixed due to lack of technicians in the area and no parts. Worked for 3 weeks and then icemake completely stopped. Always slow to make ice. Waiting on replacement now...will take weeks.
No, I do not recommend this product
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Nice refrigerator; just don't look for ice...
Sailing-NC
8/11/2017
I purchased this refrig for a new home to match other Kitchen Aid appliances (see my review on their oven). The ice making capacity is abysmal. Service has been out and replaced nearly the entire inside of the ice-maker in the door due to a 'recall notice.' (BTW--it would be nice for Kitchen Aid to send out notices). The ice capacity is still terrible. I can, at most, keep the thing half-way full unless I am running "MAX ICE" all of the time and have even turned the temperature colder on the freezer to help. This was the single most expensive refrigerator I have ever purchased and I am thoroughly disappointed in the ice production. I know keep a bag of ice in the freezer, re-loading every week. Buy for the looks to match your other Kitchen Aid apppliances if you must--don't buy for ice. All in all--between my oven and now refrigerator, I will never purchase this brand again. Looks great--does not deliver.
No, I do not recommend this product
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Love My New Fridge
Holly C
8/11/2017
I love this fridge! After purchasing another brand of fridge last August and having trouble with it 3 months later due to faulty ice maker issue that they never could resolve. I received a full refund and then I selected the Kitchen Aid to purchase. Counter depth was important to me and It is an awesome fridge. I love the design and look. My family uses a lot of ice and this ice maker keeps up with our consumption. Lots of shelf space, the fruit and veggie crisper drawers are large and hold a lot of food and keep it fresh. Door space is ample and organized. It is slightly noisier than my last brand but I'm OK with it. That would be my only 4 star on the review. I recommend this fridge!
Yes, I recommend this product
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Attractive
Sue
8/10/2017
Bought in June. Seems to be working fine. I have no problem with the ice as others have mentioned, even with a full house it seems to keep up. I do have a problem with the freezer door. Every time I open it it clunks, very annoying especially considering how expensive. One time the top drawer came off the runner and the freezer did not close properly leaving frost all over inside. I have written to Kitchenaid about the clunk, no response. I am saying don't buy this because no one seems to care. Don't like havin to open both doors to use top part.
No, I do not recommend this product
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Best Refrigerator we have ever had
M Roberts
8/10/2017
Love this fridge. Interior adjusts nicely and has plenty of room for everything we have. There is no noise like many refrigerators. The ice maker and dispenser are great as is the water dispenser. We would highly recommend this unit.
Yes, I recommend this product
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Worst Ice Maker made by KitchenAid
JAG
8/9/2017
I bought this refrigerator in September 2016 when it was first released. Unfortunately it took until Dec. 24 to receive delivery due to back orders. It is a terrific looking refrigerator, I have owned 3 Kitchenaid's prior, all great performers and fantastic ice makers. This model falls well short in this area. The ice maker's capacity is petite. At best it produces 24 ounces of ice a day, about 1/3 of the capacity of the ice maker, enough for 2 glasses. Once the ice is gone, it takes almost 24 hours for the next batch of ice. If you have more than 2 people using ice, going buy a bag of ice. I have had their service techs look at the ice maker twice. On both occasions, after running diagnostics, they have said it works perfect and this is the most ice you are going to get out of it. It's disappointing to pay over $4,000 on a nice refrigerator and rarely have any ice.
No, I do not recommend this product
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Everything I wanted!
Rob
8/7/2017
My first counter depth refrigerator, surprisingly large inside! Innovative features!
Yes, I recommend this product
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Never Thought I'd Love an Appliance So Much
CSassy
8/2/2017
We absolutely love our new Kitchen Aid refrigerator. I finally can organize everything the way I want to, and the lighting is amazing. I can actually see into the drawers- no more lost veggies rotting in the bottom. The added slide trays in the freezer make frequently accessed items very easy to grab. And I must say, the added styling to the inside (woodgrain accents, lighting strips, etc) make me just want to open it an stare in into it (until it beeps to let me know its been open too long-ha). Our family is very happy with our purchase!
Yes, I recommend this product
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Beautiful Refrigerator
KM Stradling
7/31/2017
We have only had this fridge for a week, but so far it has been wonderful. It looks amazing and it's design makes it very spacious for a counter depth fridge.
Yes, I recommend this product
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huge problems repeatedly
melted ice cream
7/30/2017
I bought this 2 years ago and it should have been replaced - instead Kitchen Aid insisted on fix after fix while the same issues return - the fridge clicks and then quits and then runs again. Once running ice builds up so ice maker is non usable. Kitchen aide has walked great appliance repair man through fix after fix and again - the issue remains. My ice cream is soup. I keep loaner fridge in garage as this fridge continues completely unreliable.
No, I do not recommend this product
Junk, Horrible Customer Service
Kathy
7/28/2017
We've had the fridge for about 2 months now. So far, the ice maker doesn't work, the freezer temp is 9 degrees even tho temp is set at 0. Fridge section temp is 60 degrees even tho temp is set at 33 degrees and max cool feature is turned on. There's a build up of ice behind the freezer drawer. Repair guy has come out twice already and now KitchenAid wants the repair guy to add an additional sealant to the doors and interiors. I understand that it's impossible for every product to be perfect so my main issue here is with KitchenAid's horrible customer service. If you need to come out and add additional sealant to my "high quality product", then it's clearly defective. It needs to be replaced ASAP. But instead KitchenAid customer service has been rude, unhelpful and down right combative. We have wasted hours on this. Learn to stand behind your product. Now that I know how bad KitchenAid/Whirlpool customer service is, we will never buy another product from them.
No, I do not recommend this product
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Great fridg!
J bruce
7/28/2017
My husband and I are thrilled with our new fridg! It's like a rocket ship inside! Love all the features and space. Love the visibility inside. The wood trim looks awesome.
Yes, I recommend this product
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Great Appearance, Excellent Temperature Consistency
Lars
7/28/2017
We replaced a Bosch side by side that was only 5 years old because of inconsistent temperatures on the refrigerator side that caused food to spoil. We LOVE our new KitchenAid french door fridge. Excellent temperature consistency, beautiful appearance, much more usable space in the fridge and the ice-water dispenser is a pleasure to use with only 1 hand. No buttons to push so you can get both with just one hand!
Yes, I recommend this product
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Fabulous design inside and out
Kennjiyuki
7/28/2017
the wooden design inside is fabulous! great modern sleek look!!
Yes, I recommend this product
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UPDATE - from less than a week ago
BeachGrl
7/24/2017
SO...I sent my update in less than a week ago on this unit and the fact that it's on it's 3rd ice maker. At the time I thought it was cooling properly. That has failed as well. Over the last 4 days it was not feeling cold enough, but it's hot outside. I purchased a thermometer for the fridge and when I checked it, the internal temp says 52 degrees, but it's set for 35. All food spoiled. We had been eating things at unsafe temperatures for at least a couple of days. Hopefully we don't get ill.
Thank goodness for the extended warranty I purchased from my retailer that does cover food spoilage because KA doesn't. One would think if they knew their product was reliable and worked, they would cover things like food spoilage in their warranties. This is especially true when the unit fails in the first 6 months you own it.
HUGE disappointment and dealing with customer service is a joke. It's all you can do to get an appointment for them to come look at it. Apparently a working refrigerator isn't important.
No, I do not recommend this product
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We love this refrigerator!
Syd
7/20/2017
This is the largest counter depth refrigerator we have seen. The interior is well lit and the design lay out allows you to see everything at glance. Fruits and vegetables stay fresh much longer. Features like soft close drawers and real wood accents make it nice to look at and use.
Yes, I recommend this product
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Beautiful Fridge and Features...MAJOR Design Flaw
BeachGrl
7/19/2017
We purchased this refrigerator in February and have replaced the ice maker twice already. It works for a couple of months and then starts producing little to no ice. I am having to buy ice and keep it in my Orca cooler in the garage. For the price of this unit, it should be flawless. While the unit is beautiful inside and out, I would like something that is dependable and this is not. I should not have to call and get it repaired every couple of months. Rumor has it this is a known issue, but no fix....really KA? It's a design flaw of some sort where something is placed too close to something else and just freezes up. On max ice I am lucky to get 2 mini trays of ice a day. Not acceptable. We are working with our retailer to likely replace with something else since we thankfully bought the extended warranty. I was really excited about the way it looks and gives a very professional feel, but I don't have time or the desire to constantly call for repairs and what happens when the warranty does run out?
Everything else seems to be OK. It cools as it's supposed to, but I need a working ice maker.
No, I do not recommend this product
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Ice Maker a big disapointment
Lyn
7/17/2017
Bought this 5 months ago and already the ice maker has stopped working. The ice maker capacity is very small (which we knew purchasing it) but I had hoped for a longer performance. Also, the freezer is very small and strangely configured. Other than that, the refrigerator is nice. Very beautiful inside with the LED lights and wood accents.
No, I do not recommend this product
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So far a superior refrigerator
Krys
7/17/2017
Have had the refrigerator for only two weeks but so far it is great!! Besides having a sophisticated look, this frig is the largest counter depth we could find! Pull out freezer a little hard to get used to but it even has a pizza storage space in it. So far so great!
Yes, I recommend this product
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Super Cool Cooler
DLH
7/13/2017
Great Fridge overall. Had to adjust to the size but it looks and works great with our custom kitchen cabinets. The doors need to be level but that's something I've been dragging my feet on.
Yes, I recommend this product
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